FAQs
General Questions
What is Beurre de Plaisir?
Beurre de Plaisir is a French-inspired home based bakery specializing in artisanal cookies, travel cakes, and pastries made with high-quality ingredients like Valrhona chocolate, Isigny Ste Mère butter, and pasture-raised eggs.
Where are you located?
We are based in Santa Clara, California. As a home bakery, we do not have a physical storefront, but you can place orders through our website.
Do you ship your cookies?
Unfortunately, we do not offer shipping. Orders are available for local pickup within the Bay Area.
Order Questions
How do I place an order?
You can place an order on our order page by selecting your desired pastries and quantity. Visit our ‘How to Place an Order’ page for more information.
How far in advance should I place my order?
We recommend placing your order at least 48 hours in advance to ensure availability, as all our pastries are freshly made to order.
Ingredient and Dietary Questions
What ingredients do you use in your pastries?
We use only high-quality ingredients, including Valrhona chocolate, Isigny Ste Mère butter, and pasture-raised eggs. Our pastries are 100% homemade.
Do you offer gluten-free, dairy-free, or vegan options?
Unfortunately, we do not offer gluten-free, dairy-free, or vegan options.
Do your cookies contain allergens?
Yes, our cookies may contain allergens such as dairy, eggs, nuts, and gluten. Please refer to the allergen information provided for each cookie on our website or contact us directly for more details.
Pickup and Delivery
How can I pick up my order?
Pickup is available in Santa Clara, California. The exact address will be shared after your order is confirmed.
Do you offer delivery?
Occasionally, we offer local delivery within the Bay Area for an additional fee, subject to our availability. Delivery availability will be confirmed at the time of placing your order.
What happens if I miss my pickup time?
If you miss your pickup, please contact us immediately to reschedule. We cannot guarantee the freshness of your baked good if pickup is delayed.
Payment and Policies
What payment methods do you accept?
Once we receive your order, we will send you an invoice for payment. You can complete the payment using your credit or debit card
Can I cancel or modify my order?
Yes, you can cancel or modify your order up to 24 hours before the scheduled pickup time. Please contact us directly to make changes.
What happens if I miss my pickup time?
If you miss your pickup, please contact us immediately to reschedule. We cannot guarantee the freshness of your baked good if pickup is delayed.
What is your refund policy?
Due to the perishable nature of our products, we do not offer refunds once the order has been picked up. If there is an issue with your order, please contact us immediately, and we will do our best to resolve it.
Special Orders and Events
Do you take bulk or corporate orders?
Yes, we specialize in bulk and corporate orders for events such as weddings, parties, or business gatherings. Contact us through our special orders pager here to discuss your needs and receive a customized quote.
Can I cancel or modify my order?
Yes, you can cancel or modify your order up to 24 hours before the scheduled pickup time. Please contact us directly to make changes.
Contact & Support
How can I contact you with questions or concerns?
You can reach us through our contact form on the website or email us directly at [email protected]. We aim to respond within 24 hours.